Facility Management businesses form a part of the service sector, and it is plagued with issues for the human resources teams to manage. Organizations have huge diversity across employees, owing to the geographical, nature of isolated sites and lack of competencies which allow communication gaps to be bridged.
Apart from the operations issues concerning attendance and payroll, all information transfer relies on traditional and human dependent methods of phone calls, post and email. These channels are controlled by humans of varied skill sets, and the results are not consistent. The delay in communicating information that is perceived to be at different levels of priority by different departments affects the bottom line.
Why technology implementation has not worked
Certain sectors have been traditionally averse to adopting new technology to solve problems. The Facility Management organizations are notorious and infamous for minimum process innovation through the last decade. The blame could be unfair, considering the magnitude of the problems this sector faces.
Implementing technology requires investment in the infrastructure and the buy in of the end users. Since the objectives of the front line and those of the management are often not aligned, the adoption fails to happen. The investment in infrastructure then becomes an expensive mistake, and others shy away from making the same mistake as an early adopter.
Technology as means to an end
Ensuring the buy in of all stakeholders in a facility management company is an exercise in diplomacy, patience and communication. Teams are to be bought into confidence by ensuring that their interests stay protected. The next step involves pitching how the new technology solution is going to enhance their deliverables, thus improving their performance significantly.
Most team members face pressure for certain situations which are outside their control. An organization opts for upgrading the infrastructure to resolve these broad issues, which ends up benefiting the front line. This fact has to be pitched in all tangible and intangible, thus allowing a wider consensus in your efforts, and reaping benefits for other performance management and employee retention activities.
The front runner
At SILA, teams have experienced unconventional growth paths, radical decisions and pursuit of aggressive growth. Throughout, the organization has ensured benefit of an employee, benefit of a customer and a win win across levels. As we invest heavily to integrate technology in the way we do business, we are confident to be front runners and winners in the facility management sector.